Privacy Policy

Effective Date: 23 Nov, 2024

Tripoclan (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://www.tripoclan.com/ (the “Website”), or use our services. By accessing or using our Website, you agree to this Privacy Policy.

We encourage you to read this policy carefully. If you do not agree with the terms of this Privacy Policy, please refrain from using our Website and services.

Information We Collect
We collect personal and non-personal information about you to provide our services, enhance your user experience, and comply with legal obligations.
- Personal Information
  - Contact Details: Name, email address, phone number, mailing address.
  - Booking Details: Travel preferences, destination details, passport information, visa details, emergency contact information.
  - Payment Information: Credit/debit card details, billing address, transaction details.
  - Account Information: Usernames, passwords, and preferences if you create an account with us.
  - Communication Details: Records of interactions with customer support, including emails, chats, and phone calls.
- Non-Personal Information
  - Device Information: IP address, browser type, operating system, and device type.
  - Usage Data: Website navigation, session duration, pages visited, and clicks.
  - Cookies and Tracking Technologies: Information collected via cookies, pixels, or similar tracking tools.
How We Use Your Information
We use your information for the following purposes:
- Service Delivery
  - To process and manage your bookings, reservations, and related travel arrangements.
  - To provide travel-related alerts, notifications, and updates.
- Customer Support
  - To respond to your inquiries, complaints, and feedback.
  - To resolve disputes or troubleshoot issues.
- Marketing and Promotions
  - To send promotional emails, newsletters, and offers (with your consent).
  - To personalize your experience by suggesting tailored travel packages.
- Legal and Compliance
  - To prevent fraud, unauthorized activities, and security breaches.
  - To comply with legal, regulatory, and contractual obligations.
- Analytics and Improvement
- To analyze user behavior and improve our services, website functionality, and marketing strategies.
Sharing Your Information
We do not sell your personal information. However, we may share your information with the following entities
- Service Providers
  - Airlines, hotels, transportation companies, travel insurance providers, and other third parties involved in fulfilling your travel bookings.
- Payment Processors
  - Secure third-party payment gateways to facilitate transactions.
- Business Partners
  - Partners involved in promotional offers, loyalty programs, or joint marketing initiatives.
- Legal and Regulatory Authorities
  - To comply with legal obligations, court orders, or governmental requests.
- Affiliates and Subsidiaries
  - To entities within the Tripoclan corporate family for internal operations.
Data Protection and Security
We implement robust security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Secure Sockets Layer (SSL) technology to encrypt data transmitted via our Website.
- Access Controls: Restricted access to sensitive information based on roles and responsibilities.
- Regular Audits: Routine security assessments to identify vulnerabilities.
- Payment Security: PCI DSS-compliant payment systems to safeguard financial transactions.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising.
- Types of Cookies We Use
  - Essential Cookies: Required for the website to function properly.
  - Analytical Cookies: Help us understand user behavior to improve our services.
  - Marketing Cookies: Used to display relevant ads.
- Managing Cookies
  You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact your website experience.
Your Rights
You have the following rights regarding your personal information:
- Access and Correction
  - You can request access to your personal information and correct inaccuracies.
- Data Portability
  - Request a copy of your data in a structured, machine-readable format.
- Erasure
  - Request deletion of your personal information, subject to legal obligations.
- Opt-Out
  - Opt-out of receiving marketing communications by clicking “unsubscribe” in our emails or contacting us directly.
- Restrict Processing
  - Limit the processing of your data under specific circumstances.
- Withdraw Consent
  - If you have provided consent for specific processing, you can withdraw it at any time.
    To exercise your rights, contact us at hello@tripoclan.com.
Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Cross-Border Data Transfers
As a global travel company, your information may be transferred and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws.
Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors without parental consent.
Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: hello@tripoclan.com
Phone: +91 9102 03 9102
Mailing Address: 82/3 Ground Floor, Sector-1, Pushp Vihar, New Delhi, 110017

By using Tripoclan’s Website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.